In Tokyo’s fast-paced hotels, having a few Japanese hotel phrases ready will change your stay for the better. You’ll breeze through check-in, snag an extra pillow, and even handle a hiccup politely. In this ultimate guide, you’ll learn must-know Japanese hotel phrases for booking, checking in, requesting services, reporting issues, checking out, and saying thanks.
Whether you’re in a sleek city hotel or a cozy ryokan, these handy expressions will boost your confidence. For more essential expressions across daily interactions, check our basic japanese phrases tokyo travel.
Book a room
Reservation phrases
These key expressions come courtesy of Live Japan.
| Japanese | Romaji | English |
|---|---|---|
| 一部屋予約をしたいです | Hitoheya yoyaku o shitai desu | I’d like to book a room |
| 一人／二人部屋をお願いします | Hitori/futari heya o onegai shimasu | Can I have a room for one/two? |
| ダブルベッドをお願いします | Daburu beddo o onegai shimasu | May I have a double bed? |
| お一人様いくらですか | O-hitori-sama ikura desu ka | What’s the price per person? |
When mentioning the number of guests or price, check our japanese numbers pronunciation guide for clear pronunciation.
Check in
Key check-in phrases
Ready these essential check-in expressions from Live Japan:
- すみません (Sumimasen)
Excuse me, may I have your attention - チェックインをお願いします (Chekku in o onegai shimasu)
I’d like to check in - 私の名前は ___ です (Watashi no namae wa ___ desu)
My name is ___ - パスポートです (Pasupōto desu)
Here is my passport - はい、よろしくお願いします (Hai, yoroshiku onegai shimasu)
Yes, here you go
Handle hotel greetings
Staff often welcome you with お帰りなさいませ, a warm “welcome home.” You don’t need to say ただいま—that sounds odd unless you’re a regular guest. A simple nod or light bow works fine (Japanese Stack Exchange). For more everyday greetings, see japanese greeting phrases. For nonverbal tips, check japanese body language.
Ask about amenities
Internet and connectivity
- Wi-Fiがありますか? (Wi-Fi ga arimasu ka?)
Do you have Wi-Fi? - パスワードを教えてください (Pasuwādo o oshiete kudasai)
Please tell me the password
Service hours and policies
- 朝食は何時ですか? (Chōshoku wa nanji desu ka?)
What time is breakfast? - チェックアウトは何時ですか? (Chekku auto wa nanji desu ka?)
What time is check-out?
Learn more about telling time in Japanese at japanese time expressions.
Additional requests
- 部屋のカギをお願いします (Heya no kagi o onegai shimasu)
Can I have my room key? - ランドリーサービスはありますか? (Randorī sābisu wa arimasu ka?)
Do you have laundry service? - タオルを追加でください (Taoru o tsuika de kudasai)
Please give me extra towels
(Some phrases sourced from Live Japan.)
Handle issues
Report broken equipment
If something’s not working, let staff know right away (Japan Wonder Travel):
- Wi-Fiに接続できません (Wi-Fi ni setsuzoku dekimasen)
I can’t connect to the Wi-Fi - テレビが壊れています (Terebi ga kowarete imasu)
The TV is broken - エアコンが動きません (Eakon ga ugokimasen)
The air conditioner isn’t working
Request missing items
When you forget something, use the “〜を忘れてしまいました” pattern from Live Japan:
- タオルを忘れてしまいました (Taoru o wasurete shimaimashita)
I forgot my towel - 歯ブラシがありません (Haburashi ga arimasen)
There’s no toothbrush - 追加の枕をください (Tsuika no makura o kudasai)
Please give me an extra pillow
Check out
Initiate checkout
- チェックアウトをお願いします (Chekku auto o onegai shimasu)
I’d like to check out - 部屋の鍵を返します (Heya no kagi o kaeshimasu)
Here is my room key
Settle the bill
Use these payment phrases from Live Japan:
- 現金で支払いをしたいです (Genkin de shiharai o shitai desu)
I’d like to pay in cash - カードで支払えますか? (Kādo de shiharae masu ka?)
Can I pay by card? - レシートをお願いします (Reshīto o onegai shimasu)
Please give me the receipt
For more on money talk, see japanese money phrases.
Show gratitude
Thank your host
When you leave, expressing thanks helps you make a warm impression. A simple ありがとうございました (Arigatō gozaimashita) works for most hotels, but if you want to sound extra polite, add お世話になりました (Osewa ni narimashita) (Japanese Stack Exchange). For more thank-you expressions, see japanese thank you expressions.
Now you’ve got must-know Japanese hotel phrases in your toolkit. With booking, check-in, amenity requests, issue reporting, checkout, and thank-you expressions locked down, you’ll feel right at home. Give them a whirl on your next trip, then share your favorite phrase in the comments below.
Frequently asked questions
What phrase should I use to check in?
Use チェックインをお願いします (Chekku in o onegai shimasu), which means “I’d like to check in.”
How do I book a room when I arrive without a reservation?
Say 一部屋予約をしたいです (Hitoheya yoyaku o shitai desu), meaning “I’d like to book a room.”
What’s the best way to ask for extra towels?
Say タオルを追加でください (Taoru o tsuika de kudasai), which means “Please give me extra towels.”
How can I apologize if I break something in the room?
Use すみません、壊してしまいました (Sumimasen, kowashite shimaimashita), meaning “Sorry, I accidentally broke it.”
What’s a polite phrase to thank hotel staff?
A simple ありがとうございました (Arigatō gozaimashita) works perfectly, or add お世話になりました (Osewa ni narimashita) for extra politeness.
